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St. Louis, MO, USA, March, 2022 -- Balto, a real-time guidance platform, announced that its AI-powered, enterprise conversation excellence solutions are now available in the RingCentral App Gallery. The listing grants fast access to Balto's real-time guidance platform for business customers using RingCentral's business cloud communications and contact center solutions.

"RingCentral has built an incredible product ecosystem inside of their App Gallery," said Marc Bernstein, Founder and CEO of Balto. "They have a reputation for phenomenal products and hard-to-beat distribution. RingCentral is the sort of company you want to partner with. Making Balto available in the App Gallery makes our value proposition for RingCentral's customers even more enticing."

The RingCentral App Gallery™ is a digital marketplace of preferred partner solutions which extend the value of RingCentral phone and voice services. 

Balto's real-time guidance platform meets all these criteria. And now, with seamless integration with RingCentral's Unified Communications as a Service (UCaaS) platform and Contact Center as a Service (CCaaS), contact center customers have fingertip access to real-time guidance, live on calls, so that agents say the right thing, every time. 

"We are thrilled to offer our customers quick access to and seamless integration with Balto," said Jim Dvorkin, senior vice president, Customer Engagement at RingCentral. "Balto is transforming the way in which contact center agents communicate while on the phone, which in turn leads to unbeatable customer experience and bottom-line impact. It's the reason we are fully behind Balto as a partner, a customer, and an investor."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, March 14, 2022