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transcosmos Korea Signs an Official Partnership Agreement with Genesys #contactcenterworld With the partnership agreement in place, transcosmos Korea has become an official reseller of Genesys Cloud solutions, and will provide system integration services that include pre-implementation consulting, cloud platform development, and post-implementation customer support. At the same time, as a partner of Genesys's marketplace AppFoundry, transcosmos Korea will develop, sell and deliver programs (APP) that are integrated to Genesys cloud solutions. Going forward, transcosmos Korea will develop and offer Genesys Cloud for PowerFront, integrating Genesys Cloud and PowerFront, the company's custom customer relations management solution (an integrated CRM solution). "The unpredictable pandemic has altered the very foundation of our business, and the contact center market is rapidly shifting to cloud from physical locations," Kwon Sang-chuel, President and COO at transcosmos Korea said. "Just recently, we, at transcosmos Korea, have decided to build an AI-powered contact center in Gwangju. And we are actively investing in R&D, as well as in AI talent development so that we can adapt to the changing environment. transcosmos Korea will offer Genesys' cutting-edge cloud solutions and services to clients at a reasonable investment expense to minimize the hurdle for cloud implementation, and ultimately help them build competitive strengths that differentiate themselves from others." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, May 16, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |