Insured.io Implements Customer Engagement Strategy for AmFed
Based in Ridgeland, Mississippi, AmFed has been a provider of tailored workers’ compensation insurance solutions for nearly 30 years.
"Consolidating our data into a self-service interface for customer access is a critical step in the modernization and digitalization of our business," said Brenda Van Velkinburgh, CIO and vice president, IT at AmFed. "The customer portal that insured.io has implemented for us has helped us to deliver a more unified, streamlined customer experience."
As part of this implementation, insured.io provided AmFed with a modern platform for policyholders to manage policies online. Insured.io’s Customer Engagement Platform streamlined the customer journey by providing a single solution for customer engagement, including a customer portal, outbound retention notifications, managing and processing recurring payments, reporting and analytics modules, and more.
"AmFed wanted to modernize the online self-service options for their policyholders, without having to dedicate a team of internal resources to design and deploy it. Insured.io’s Customer Engagement Platform provided a robust solution with minimal resource demand from AmFed," said Steve Johnson, co-founder and head of product for insured.io. "As a result, insured.io’s SaaS, cloud-based Customer Engagement solution quickly modernized AmFed’s customer journey and didn’t require a large-scale rip-and-replace project. We’re excited to have AmFed as a customer and look forward to growing our relationship."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, December 7, 2021
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