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Treasure Data's CDP for Service Now Available on Genesys AppFoundry #contactcenterworld Treasure Data's CDP for Service app provides a centralized location for customer data that can be sent directly to the Genesys Cloud CX™. The data integration — which includes Genesys Cloud Chat, Genesys Cloud Email, and Genesys Cloud Phone Calls — enables agents to have more engaging, personalized conversations with end-customers. In alignment with findings from McKinsey & Company, this allows businesses to overcome traditional silos and develop closer interactions between marketing and sales-channel teams for improved customer engagement. "With the right data and suggestions at-hand, the contact center can be a key revenue generator by equipping agents to upsell customers in conversations and deepen the overall relationship," said Thomas Kurian, head of new markets at Treasure Data. "We're pleased to grow our relationship with Genesys. AppFoundry is the ideal marketplace for Treasure Data to expand its footprint among contact centers and improve the quality of customer interactions across all touchpoints." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, December 2, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |