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TelcoSwitch Launches CallSwitch for Teams #contactcenterworld CallSwitch for Teams expands the CallSwitch platform to support Microsoft Teams endpoints, meaning organisations can benefit from a host of new tools. These include intelligent call routing, enhanced resilience, call recording with compliance options, international numbering, and competitive inclusive calling plans. TelcoSwitch developed the integration as a result of Microsoft Teams customers having limited options when adopting Teams for voice services, through either Microsoft’s own Calling Plans or third-party Direct Routing offerings – with both delivering minimal technical intelligence and resilience. The official launch follows a successful pilot programme. Russell Lux, CEO of TelcoSwitch, said: "As far as collaboration software goes, Microsoft Teams is a hugely popular choice for many businesses. However, the reality is that, until now, it’s been poorly served for voice. Microsoft’s own Calling Plans don’t deliver what businesses need, and Direct Routing isn’t a true enterprise-grade solution. "With CallSwitch for Teams, we’re delivering a service that enables our channel partners to add huge technical value to their customers’ Teams deployments, while protecting their ongoing licence revenues for hosted voice." Aaron Foster, CTO of TelcoSwitch, added: "With CallSwitch for Teams, we’re delivering the power of our CallSwitch infrastructure, while giving customers the choice of using our Communicator endpoint or Microsoft Teams, depending on their requirements. "This provides a level of flexibility and technical proficiency that the market hasn’t seen before, and is something we believe will be extremely powerful in complementing our existing offerings with partners and end-customers." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, March 15, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |