Pega Receives Highest Scores in Two Use Cases by Gartner
Cambridge, MA, Dec, 2017 -- Pegasystems Inc. (NASDAQ:PEGA), a software company empowering customer engagement, announced it received the highest scores in the business-to-business and complex processes use cases in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center (1).
Gartner evaluated 15 leading CRM vendors as part of the Critical Capabilities report – a companion report to the Gartner Magic Quadrant for the CRM Customer Engagement Center (2) in which Pega was named a Leader for the eighth consecutive year. In the Critical Capabilities report, vendors’ products and services were evaluated across the following capabilities and weightings: case management, digital engagement channels, integration, mobile support, predictive customer analytics, real-time guidance/decision support, self-service/knowledge management, and social media engagement management.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, December 29, 2017
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