#contactcenterworld

Melbourne, Australia, July 12, 2021 -- BroadSource Group Pty Ltd announced the General Availability (GA) of EMU 5.9. Of special interest, to the BroadSource customer base, is the addition of EMU for Webex. This new technology saves time and cost for Global Service Providers who have a pressing need to transition their customers from the ‘End of Life’ BroadWorks Collaboration software to the Cisco Webex for BroadWorks replacement.

Speaking at the BroadSource EMU 5.9 product launch, Michael Gliana, BroadSource CTO commented, "It would normally be a significant undertaking for our Global Service Provider customers to take advantage of the latest Webex client application for their BroadWorks platform. We set ourselves the task to remove the impact on their IT and engineering teams and provide a seamless integration between their provisioning systems, their BroadWorks platform and now Cisco’s Control Hub, the place where Webex is managed".

Cisco BroadWorks based Service Providers are currently planning their transition from the ‘End of Life’ BroadWorks Collaboration technology to the new Cisco Webex for BroadWorks service.

"The EMU Provision, Audit, Update and Migrate functions are now ‘Webex aware’, allowing Service Providers to deploy or update millions of desktops, smartphones and tablets with the new Webex for BroadWorks service. Some of our customers pre-ordered EMU for Webex in anticipation of the 5.9 release and are achieving great outcomes. We are really happy with the results." Gliana said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://prwire.com.au

Date Posted: Tuesday, July 13, 2021