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London, UK, Aug, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that the Office of Public Works (OPW) in Ireland has implemented 8x8 XCaaS (Experience Communications as a Service), an integrated contact centre, voice, video meetings, and chat solution, to enable its digital and technology strategy.

One of Ireland’s oldest government agencies, responsible for property management, heritage services, and flood risk management, OPW was challenged by disparate legacy telephony systems that could not meet the needs of its increasingly hybrid workforce. With more than 2,500 staff members – including contingent, seasonal workers – located at 140 sites across the Republic of Ireland, OPW needed a modern cloud communications platform that was cost-effective and reliable, providing the organisation the agility to allow staff to communicate and collaborate with customers, and each other, from anywhere, and on any device.

With 8x8 XCaaS, OPW is able to improve manageability and reliability, ensure organisational resilience, and enable an operate-from-anywhere workforce. 8x8 XCaaS is built on the 8x8 Experience Communications Platform, a reliable, secure, and compliant cloud platform that offers the highest levels of reliability with the industry’s only financially-backed, platform-wide 99.99 percent SLA across an integrated Contact Centre as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solution.

Working with 8x8, OPW smoothly transitioned staff and communications capabilities to their new headquarters in Dublin, and across all of their sites, without losing connection with colleagues, partners and customers. OPW’s commitment to being client focused, ensuring timely delivery of services, and providing value for money was made possible with 8x8’s integrated communications, collaboration, and customer engagement product.

Liam Stewart, Head of ICT at Office of Public Works, said: "To continue effectively delivering services to our customers, we needed a different approach to enabling communications across our very distributed environment - one that provided collaboration and customer engagement tools, while also being easier to administer and maintain. 8x8 provided us with exactly the solution we needed, including the capabilities to work remotely, on any device, and support both employee and customer communications - all easily administered from one, central console. We have a long track record providing valuable services in Ireland since 1831, however, with 8x8, we no longer have to rely on legacy systems and can move forward as an innovative and future-focused organisation."

"The need to transition from outdated technology in an effort to transform organisational performance and functionality is not new within the public sector, but it has never been more critical to meet new work requirements," said Jamie Snaddon, Managing Director, EMEA at 8x8, Inc. "OPW’s focus on customer engagement and providing exceptional services is the perfect use case for an integrated cloud communications and collaboration solution. With 8x8, OPW employees can work confidently knowing they are staying productive and connected with colleagues and customers."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, August 3, 2021