#contactcenterworld

Content Guru has announced the integration of the sentiment analysis software Jabra Engage AI into its storm(R) platform. The Engage AI solution, developed by audio, video and collaboration solutions provider Jabra, uses artificial intelligence to analyze tone of voice in real time. As a result, organizations are able to better understand and support their agents and in turn improving customer and agent experiences.

The addition of Jabra Engage AI further extends storm’s existing sentiment analysis capabilities and supports agents both working remotely and in physical contact centers. Understanding sentiment analysis is even more critical with the rise of hybrid working and remote agents. 

Andreas Orebo Wenzel, Head of Call Centric Business Unit at Jabra commented: "We’re thrilled Engage AI will be available to Content Guru customers through the storm platform. Since its launch, customers using Engage AI have reported shorter, better calls with more motivated, self-aware agents. Synergizing the capabilities of storm with Engage AI enables organizations to reap the benefits of our enterprise-grade cloud technology and innovative real-time tone analysis."

Martin Taylor, Co-Founder and Deputy CEO at Content Guru explained: "Our longstanding relationship with Jabra continues to deliver first-class CX through a single platform. We pride ourselves on offering best-in-class integrations to organizations, expanding the range of functionality and ensuring high-quality CX consistent with any existing third-party platforms. storm’s integration with Engage AI will enable businesses to enhance agent experience, and CX, in real-time."

#contactcenterworld

Date Posted: Friday, May 26, 2023