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Bhopal: Complaints on CM Helpline Go Unheard; Notices to Lead College Principals #contactcenterworld Commissioner higher education had warned the principals and additional directors of the department to attend complaints made at CM Helpline in prescribed time limit. A review meeting related with pending cases at CM Helpline was held by the department of higher education- first on September 20, 2021 and later on January 3, 2022. Performance of principals from Balaghat, Indore and Sagar was not satisfactory. Moreover they also missed the review meeting and later pleaded ignorance about the pending cases. Singh has urged additional directors and principals of all colleges to pay special attention to complaints made with the CM Helpline. Principals should hold a weekly meeting to review CM Helpline complaints while higher officials of additional director level should hold a meeting every fortnight. If the complaints remain unattended then strict action including stopping of an increment will be done, said the additional commissioner. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, January 28, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |