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Doha, Qatar, Mar, 2022 -- The General Authority of Customs (GAC) has launched the ‘automated assistant service’ on its website. The service falls under Chatbot Services, specialised in responding to customers’ inquiries.

The Automated Assistant provides an advanced service for website visitors, which allows them to ask questions relating to customs work, ranging from simple and common customs queries to complex questions.

One of the most prominent objectives of the new service, which has been named (Saed Service) is to increase customer satisfaction, provide prompt and adequate answers to the information they need on customs procedures, reduce pressure on the contact centre, provide key information to clients and answer their queries without having to wait on the phone or visit the Authority.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com

Date Posted: Monday, March 7, 2022