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Calls Double to DCW Since Truecaller Started Displaying Women's Helpline Number #contactcenterworld As soon as the women’s helpline 181 number was displayed on the homepage of the call blocking app, the Delhi Commission of Women which runs the helpline number saw a huge spike in the calls. "Before integrating the Women’s Helpline Number - 181 with the Truecaller dialler, the Commission’s women helpline 181 received around 2000 calls per day. Now the women commission’s helpline is receiving more than 4,000 calls per day," it said. For instance, in February, before the integration of 181 on the Truecaller dialler, the DCW Women Helpline received 35,296 calls. In March, after the integration, a total of 68,576 calls were received. However, a significant portion of the calls were simply to check whether the 181 Women Helpline exists and understand the help it can provide to women and girls. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, May 13, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |