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Dialpad Acquires Kare Knowledgeware #contactcenterworld "Dialpad is thrilled to welcome Kare Knowledgeware for both its innovative technology and incredibly talented workforce," said Craig Walker, CEO, Dialpad. "Kare Knowledgeware and Dialpad have very similar DNA, with a passion to pursue the vast possibilities of AI, turn them into reality and leverage the power of AI to revolutionize the CX industry." "Dialpad’s acquisition of Kare Knowledgeware addresses the key innovations happening as companies transform their customer experience strategies," said Robin Gareiss, CEO and Principal Analyst of Metrigy. "In our research, the top CX transformation project among 57% of successful companies is investing in self-service capabilities. When companies use AI-enabled, self-service tools like Kare’s, they see a 40% growth in revenue and a 51% improvement in agent efficiency. This is a very powerful acquisition, given all the AI, analytics, and automation capabilities that will complement Dialpad’s current offering." "The Kare Knowledgeware team is excited to join Dialpad, a fast-rising organization dedicated to radically transforming digital customer experiences," said Tim Porter, Founder and CEO, Kare Knowledgeware. "The unified communication and CX markets are ripe environments for innovation and we look forward to driving both of these industries forward as a key part of Dialpad." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, September 16, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |