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The Contact Center for Healthcare Has Arrived #contactcenterworld "Patients don’t call a health system contact center to buy a car or schedule a vacation; they’re calling with real-life health issues," said Gary Druckenmiller, Jr., General Manager, Customer Relationship Management at Innovaccer. "Traditional contact centers send these callers down a rabbit hole of choosing from a menu of options and entering personal information, only to be passed along to a live agent who processes the call, asks the same questions again, and moves the caller down the line. This is inefficient, frustrating, and time-consuming. But that changes today with the introduction of the Innovaccer Experience Center. We’re empowering providers to give consumers the integrated experience they want, which strengthens loyalty and drives better business performance, instantly shifting your contact center from being response focused to growth focused." The Innovaccer Experience Center—an integral part of their Customer Relationship Management solution—is powered by the Innovaccer Health Cloud’s Best in KLAS data and analytics platform, which integrates patient data from disparate EHRs, healthcare IT systems, communication systems, and more to create a 360-degree patient record. Unified patient records provide a single source of truth about the patient, giving call center agents a comprehensive "heads up" display of the patient’s personal, clinical, financial, and other historical information—all on a single screen. For healthcare leaders, the era of cobbling together myriad point solutions to collect contact and healthcare data, manage workflows, take care- and revenue-enhancing actions, and manually generate analytics is over. With the Innovaccer Experience Center, providers gain a single point of insight, a single point of actions, and a single point of contact to best serve the patient and deliver unrivaled experiences that improve clinical outcomes and boost business performance. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, November 8, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |