© ContactCenterWorld.com
www.ContactCenterWorld.com

Spok Names Michael W. Wallace Chief Operating Officer

#contactcenterworld

Springfield, VA, USA, Jan 2, 2020 -- Spok Holdings, Inc. (NASDAQ: SPOK), a global provider in healthcare communications, announced that Chief Financial Officer (CFO) Michael W. Wallace has been appointed Chief Operating Officer (COO), effective immediately. Wallace will continue to report to Vincent D. Kelly, chief executive officer. In his new role, Wallace will maintain his CFO responsibilities as well as continue formal responsibility for the services, support, maintenance and marketing organizations, which he had been managing for the majority of 2019.

"Mike is a seasoned and trusted leader who consistently delivers results," said Vincent D. Kelly, chief executive officer. "He is uniquely qualified to drive strategic prioritization and accountability within Spok, with a laser-focus on operational excellence. Mike has successfully led the financial management organization and has been an integral part of our team as we continue to introduce our new, innovative, cloud-native and integrated communication platform. Mike’s deep experience in medical services, software development, digital/interactive marketing and regulatory compliance has been invaluable as we develop our software as a service (SaaS) platform and our subscription-based pricing model. I, and the board, have tremendous confidence in Mike’s ability to align Spok’s world-class innovation engine with industry-leading operational practices to drive and extend the next generation of Spok’s market leadership. We continue to take every opportunity to upgrade our management talent and resources with our priority strategic and operating objectives. This move is another step in that direction."

"Spok’s strategy has never been more compelling and I am incredibly energized to help lead the company to its next phase of innovation tied with operational excellence and organizational effectiveness," said Michael W. Wallace, chief operating officer. "My experience as Spok’s chief financial officer over the nearly past three years has positioned me to leverage our successes and the efficiencies we have created, across the entire organization. I look forward in this new role to support Spok in capturing the large market opportunity ahead of us and for sustained, long-term growth. Vince and this executive team recognize and appreciate the importance of Spok’s mission, to deliver clinical information to care teams when and where it matters most to improve patient outcomes, and I am proud to be a part of it."

Wallace has spent approximately 25 years as a financial and operational executive at both public and private companies. In March 2017, Wallace joined Spok as CFO, from Intermedix, a global provider in healthcare revenue cycle/practice management and data analytics solutions, where he was Executive Vice President and CFO since August 2013 and had operational responsibility for its captive offshore presence of 900 employees in Lithuania. Prior to joining Intermedix, Wallace was the Executive Vice President and CFO of The Elephant Group (d.b.a. Saveology.com), an Internet-based, direct-to-consumer marketing platform. Prior to that, he served as Senior Vice President and CFO of Radiology Corporation of America, a national provider of mobile and fixed-site positron emission tomography (PET) imaging services. Wallace has also served as an Assistant Chief Accountant in the Securities and Exchange Commission’s (SEC) Division of Enforcement and was a member of the Commission’s Financial Fraud Task Force in Washington, D.C.

Prior to being at the SEC, Wallace served as CFO at Inktel Direct, Corp., a direct marketing service firm, CELLIT Technologies, Inc., a software company serving the contact center marketplace, and Kellstrom Industries, Inc., a publicly held global aerospace company. Before joining Kellstrom, Wallace worked at KPMG Peat Marwick, LLP in Miami for more than seven years. He received his bachelor’s degree in business administration from the University of Notre Dame and is a licensed Certified Public Accountant.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, January 3, 2020



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.