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CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities #contactcenterworld Today’s contact centers are adopting CCaaS more rapidly than traditional on-premise solutions to better meet their changing needs. With these new integrations, organizations can more effectively leverage CallMiner’s platform, based on live voice audio availability. "At CallMiner, we are constantly evolving our platform based on the market and changing customer needs," said Paul Bernard, President and CEO of CallMiner. "The new integrations with Genesys Cloud CX and Amazon Connect help customers take advantage of their CCaaS investments, as well as realize the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. By building on our breadth of CCaaS integrations, we’re helping organizations reduce agent churn, improve customer satisfaction and increase revenue." The integrations with Genesys Cloud CX and Amazon Connect are the latest in CallMiner’s real-time integrations ecosystem, which also includes Five9 VoiceStream and LiveVox Shadow Audio. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, August 24, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |