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Haptik Introduces Conversational IVR Solution to Enable Omnichannel Virtual Assistants #contactcenterworld According to Vonage Research, while interacting with traditional menu-based IVRs - 45% customers are forced to repeat themselves. 61% customers believe it offers poor experience. Conversational IVR can help overcome these challenges and offer human-like interactive experience with reduced wait time for users to get queries answered by AI powered-voice assistants. Echoing Swapan Rajdev, CTO and Co-founder at Haptik thoughts, "Customer experience is a top priority for businesses using support solutions like IVRs. With Conversational IVR, we take a step further in simplifying how customers interact with contact centres. The combined power of Audiocodes and Haptik's AI enables business to allow their customers to naturally talk to IVRs as they would with a human and experience the best voice-driven support." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, January 12, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |