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Johannesburg, South Africa, April 9, 2021 -- The business services sector in South Africa is a large and growing employer of labour that serves local and multinational companies and South Africa was ranked as the top global location for business process services and is exporting call centre and related services to other parts of the world, says Trade, Industry and Competition Minister Ebrahim Patel.

South Africa rose to the top spot from second as the Most Favoured Offshore CX Delivery Location for 2021 by contact centre services intelligence firm Ryan Strategic Advisory in the Annual Front Office BPO Omnibus Survey, released on April 8.

The business services sector, which includes call centres, technical support and back and front office services for major multinationals and South African firms, has achieved exceptional growth in recent years and has been a major source of job creation for young South Africans, the Minister notes.

This is a welcome achievement for the South African business services industry, which has positioned itself as one of the premier locations internationally for business services. It comes on top of a growth in jobs owing to enhanced-partnerships with government, he adds.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.engineeringnews.co.za

Date Posted: Monday, April 12, 2021