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U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index

IRVINE, CA, USA, Sep. 5, 2019 -- Americans received 4.8 billion robocalls in August, up 2.2% from July, though still down roughly 9.4% from the all-time high of 5.2 billion robocalls in March. The U.S. has received roughly 38.8 billion robocalls already this year.

The month of August averaged just under 155 million robocalls per day alone, or 1,784 robocalls per second. These latest monthly figures come from YouMail, a totally free robocall blocking app for mobile phones.

"August is now the second consecutive month with increasing robocall volumes, after our previous three-month decline," said YouMail CEO Alex Quilici. "It looks like we're once again getting very close to the 5 billion plus robocall per month mark, mimicking trends from earlier this year."

Scam and Telemarketing Calls Increase in August

The increase in robocalls for the month was entirely based on a roughly 54% increase in scam and telemarketing robocalls, with over 2.1 billion scam calls for the month.

In August, six types of scams exceeded more than 100 million calls each, with 10% or larger increases. These scams include Health-Related Scams, Student Loan Scams, Interest Rate Scams, Easy Money Scams, and Warranty scams.

The top 5 specific annoying telemarketing and/or scam calls that people received in the U.S. were the following:

1 Health Insurance – Currently Accepting Enrollments 89.3m (+27.2m)
2 Interest Rate – Visa Alert System 46.4m (-4.8m)
3 Home Security - Home Security Promotions 40.6m (+2.3m)
4 Social Security – Want to Know About Case 38.2m (+1.2m)
5 Student Loan – New Changes 32.9m (-11.4m)

These scams are very similar to last month, with the top 5 campaigns adding up to roughly 250 million collective robocalls in August. Four of the top five problematic campaigns continue to use caller ID spoofing in all of their calls – with some effectively creating a new number for each call they make to unsuspecting consumers.

The cities, area codes and states with the highest volumes of robocalls in August were similar to the volumes from July, though all the leaders experienced decreased volumes.

City with the Most Robocalls: Atlanta, GA (184.4 million, down 3.0 million)
City with the Most Robocalls/Person: Washington, DC (48.9/person, down -0.7/person)
Area Code with the Most Robocalls: 404 in Atlanta, GA (76.4 million, 1.7 million)
Area Code with the Most Robocalls/Person: 404 in Atlanta, GA (62.5person, down 1.4/person)
State with the Most Robocalls: Texas (555.3 million, up 14.1 million)
State with the Most Robocalls/Person: Louisiana (29.3/person, up 1.7/person)

This data is provided by YouMail, a robocall blocking app for mobile phones.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, September 9, 2019



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