Avtex and Medallia Announce Partnership
Minneapolis, MN, USA, July 16, 2018 -- Avtex, a customer experience (CX) focused consulting and technology company, announced its partnership with Medallia, a global provider in customer experience management.
Medallia's platform, Medallia Experience Cloud, collects and combines customer experience data with analytics engines to fuel action management for organizations to make improvements for their customer interactions at every level.
The dedicated CX consulting group at Avtex will help organizations develop specific actions based on the use of Medallia’s Experience Cloud™, to take steps toward overall CX improvement.
"Avtex is thrilled to partner with a world-class technology group like Medallia, and we’re excited to share our passion for CX with their expanding base of customers," says Kurt Schroeder, Chief Experience Officer at Avtex. "The Medallia CX platform is a powerful engine, and I’m eager to lead companies toward greater ROI through CX strategy work alongside Medallia."
Alan Wrafter, Global Head of Partner Marketing stated, "We like Avtex’s demonstrated CX strategy expertise, particularly in core verticals like healthcare, financial services, retail and Public Sector where Medallia has a strong customer base."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, July 18, 2018
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.