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Zurich, Switzerland, July, 2021 -- Mitto, a provider of global omnichannel communications solutions, announced messaging connectivity for Facebook, Instagram and Twitter. Mitto's now supports every customer engagement channel, enabling marketers to extend and personalize campaign reach where customers already are, directly connect with a younger market, maximize ad spend and drive more meaningful conversations all within one communications provider.

Mitto's rollout of Facebook Messenger, Instagram and Twitter business messaging provides extended capabilities for Mitto Conversations, a single unified inbox for all customer engagement channels and a wide range of content, giving brands the channel and content flexibility required to effectively engage today's consumers. Conversations enables brands to deliver an integrated omnichannel experience across a variety of communications channels with one tool, democratizing customer engagement and enabling customer support and experience teams to immediately reach and interact with customers for more natural, personalized two-way conversations.

"Social media networks have evolved from their early days as consumer-to-consumer platforms and are now highly effective channels for brands to engage, advertise and grow their business," said Andrea Giacomini, CEO of Mitto. "Customers are comfortable, familiar with and already on these channels, allowing brands to seamlessly and naturally facilitate conversations without forcing customers to leave to another channel. With the addition of Messenger, Instagram and Twitter to our portfolios, brands can manage all two-way customer conversations across all of the most popular channels through a single provider, giving them the flexibility to scale without draining resources."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, July 12, 2021