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San Francisco, CA, USA, February 23, 2021 -- UJET, Inc., a CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to procure and deploy UJET’s solution.

"UJET’s expanding partnership with Google Cloud is yet another way we are fulfilling our commitment to modernizing the contact center," said Vasili Triant, Chief Operating Officer at UJET. "The integration of Google’s newest CCAI capabilities into UJET’s unique CCaaS 3.0 platform enables our customers to continually optimize their customer journeys through more predictive, graceful conversational intelligence."

"Conversational AI is opening up a new world of possibilities in areas like customer experience and user engagement," said Anand Janefalkar, Founder and CEO of UJET, "The key to realizing these possibilities is taking a holistic, unified approach to the customer journey rather than just trying to layer in AI and new digital channels. Through our partnership with Google Cloud, our customers are continuing to revolutionize the customer experience by providing more efficient, intelligent experiences, that deliver even higher levels of customer satisfaction."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Wednesday, February 24, 2021