Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service Solution
Burlington, MA, USA, Feb. 13, 2019 -- The expanded E-Commerce Self-Service solution for retailers handles customer service calls for more disposition codes, increasing the platform’s ability to deflect calls away from contact centers and improving customer service capabilities. The solution, already implemented by multiple large retailers in North America, has proven a success with impressive ROI and significant cost savings.
The announced expansion will provide the opportunity for more retailers to enjoy the benefits of Zappix E-Commerce Self-Service.
"The current customers and prospects we’ve spoken with are excited by the expanded capabilities of our E-Commerce Self-Service solution," said Yossi Abraham, Zappix president. "By adding new functionality and enabling self-service for additional use cases, Zappix provides a great solution that increases customer satisfaction and reduces the cost for call centers. The Zappix solution also empowers call center agents by reducing the volume of repetitive calls they have to answer and allowing them to focus on high-value, revenue generating calls."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, February 14, 2019
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