InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance
Dallas, TX, USA, Oct, 2020 -- OnviSource announced that InfoCision, a provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM).
Intellecta unifies and transcribes InfoCision’s volume of daily calls and interactions. Intellecta has also provided InfoCision with a range of capabilities that support their commitment to customer satisfaction and customer experience management.
"As a leading provider of direct marketing solutions, InfoCision always relies on the use of advanced technologies and data-driven business practices to maximize the benefits and satisfaction of its clients; as well as to optimize the performance of its workforce. Such initiatives became even more critical during the COVID-19 crisis with Work-From-Home employees and other challenges," stated Michael White, Chief Technology Officer at InfoCision. "Intellecta analytics from OnviSource demonstrated its significant benefits before, and especially, during this crisis. Furthermore, OnviSource made their Intellecta solution work for our specific needs by offering their Advantage program free of charge, and they let InfoCision first see the benefits in all areas of our data management, WFO and CXM."
"It is always a privilege to work with a highly sophisticated customer such as InfoCision where our solutions can be extensively exercised and tested for delivering benefits to complex problems," said Brian Severson, VP of Product Management at OnviSource. "We are pleased to be part of InfoCision’s digital transformation strategy and their use of emerging technologies."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, October 16, 2020
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