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Seoul's Civil Complaint Call Center to Upgrade AI-based Civil Complaint Service #contactcenterworld Seoul, South Korea, April 2022 -- Seoul's civil complaint call center will upgrade its artificial intelligence-based customer service to take care of waves of inquiries. Chatbots and voice bots will carry out simple and repetitive tasks so that human assistants can focus on complicated inquiries. "We will innovate our labor-based call center service into a high-tech information service through a smart management reformation based on AI technologies," the foundation's chairman Lee Yi-Jae said in a statement on April 21. In March 2022, Woori Bank, a subsidiary of South Korea's Woori Financial Group, also upgraded its AI-based chatbot service to provide customized answers based on customer information. The upgraded service can find information in various documents when an inquiry is received. SK Telecom (SKT), a mobile carrier in South Korea, has also adopted AI-based chatbot and voice bot services that were used by almost 40 percent of customers. #contactcenterworld Posted by Veronica Silva Cusi, the news correspondent Date Posted: Monday, April 25, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |