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Group Elite Wins Awards for Innovation and Service at Verint Engage 2022 #contactcenterworld "What an amazing way to kick off our 10-year anniversary," shared Michael Moore, President and Founder of Group Elite. "Thank you to our customers, partners, and the team at Verint for recognizing the dedication of our team. Our customers say it day-in and day-out with an 89 NPS Score, and to be chosen Services and Support Partner of the Year by Verint is double special." For the Customer Management Integration Challenge award, Group Elite leveraged the openness of the Verint Cloud Platform and Developer Portal to create a new solution called EliteConnect. EliteConnect connects Salesforce and Verint through an add-on that integrates customer data into the Verint Engagement Data Management platform, as well as presents interactions into Salesforce for playback and journey analysis. "Congratulations to Group Elite for their ongoing commitment to services and support excellence," says Verint’s John Bourne, senior vice president, global channels and alliances. "Their double win at Engage this year for both their services and integration expertise is a testament to meeting customer demand for easier and faster ways to differentiate, accelerate growth and improve the customer experience." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, July 1, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |