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OnviSource Partners with Voicegain for Speech Recognition #contactcenterworld OnviSource will leverage the Voicegain platform to serve its growing enterprise client base from various industries such as nationwide wireless service providers, banking, financial services, utilities, insurance and others. "We are pleased to announce this partnership with Voicegain as their AI-driven ASR further augments our AI-driven intelligent automation solutions and our hyper-automation platform that offers integrated AI, conversational AI, RPA, BPA and analytics," said Ray Naeini, Chairman and CEO of OnviSource. "Our partnership will allow both companies to jointly develop highly sophisticated and customized AI models for various applications and industries in order to deliver unmatched accuracy and performance." "We are excited to be selected by OnviSource for its call center and enterprise speech analytics products. This decision validates the ‘3As’ on which Voicegain differentiates itself in the ASR market – Accuracy, Affordability and Accessibility," said Arun Santhebennur, Co-founder & CEO of Voicegain. "Our joint product enhancements will deliver highly accurate Speech-to-Text models for complex business applications." Selection of the Voicegain product by OnviSource was based on comprehensive trials and pilot programs related to accuracy, performance and applicability of Voicegain’s product, combined with detailed comparative analysis with other products in the market. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, October 27, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |