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JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation #contactcenterworld "As part of our ongoing mission to inspire humanity, we were determined to find an artificial intelligence platform that would allow us to transform the JetBlue customer support experience by supporting and amplifying the efforts of our dedicated crewmembers," said Ian Deason, head of customer experience at JetBlue. "JetBlue has a stellar reputation for customer experience. We are delighted they have selected ASAPP as the technology foundation of their customer experience transformation," said ASAPP Founder and CEO Gustavo Sapoznik. JetBlue has begun service with asynchronous digital messaging using Apple Business Chat and soon to launch Google Business Messenger, allowing both iPhone and Android users to communicate with JetBlue customer support—just as they would texting a friend. JetBlue will also use ASAPP's proprietary real-time voice transcription and analytics designed exclusively for contact centers, providing crewmembers with the best suggested responses and actions based on machine-learning while automating micro-processes and routine tasks. Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, January 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |