© ContactCenterWorld.com
TD Bank to Offer a Dedicated Phone Line for Customers Using Video Relay Services #contactcenterworld When customers call into a TD Contact Centre using VRS, they and their American Sign Language (ASL) or Langue des signes Québécoise (LSQ) sign language interpreter will be connected with a specially trained TD colleague – equipped to ensure the safety, security and needs of our customers are met – offering a more accessible customer experience. "At TD, we're dedicated to ensuring all customers and communities we serve have equitable access to support and services. That's why we're so thrilled to work with CAV, the administrator of Service de relais video (SRV) Canada VRS, who helped us address a gap in service for customers from the Deaf community. Working closely, we're able to ensure SRV Canada VRS leveraging customers are able to have a better experience when contacting TD, enabling us to be a more inclusive bank for all," said Dawn Cooper, Head of North American Customer Operations, TD Bank Group. "We're proud to promote new services that help drive inclusion for our customers." "TD's initiative is an outstanding example of accessibility in action. I thank them for taking the corporate lead in establishing a dedicated 1-800 number for Canada's VRS users," said Sue Decker, Executive Director of CAV. #contactcenterworld Source: https://td.mediaroom.com Date Posted: Monday, March 27, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |