#contactcenterworld

Beijing, China, April, 2022 -- Infobird Co., Ltd (NASDAQ: IFBD) ("Infobird" or the "Company"), a provider of AI-powered customer engagement solutions in China,announced that it signed a cooperation agreement with Taikang Healthcare Industry Investment Holdings Co., Ltd. (referred to as "Taikang Healthcare Investment Holdings",). Taikang Healthcare Investment Holdings is a wholly-owned subsidiary of Taikang Insurance Group, specializing in investment and development, asset management, and operation services for the medical care and health industry. 

Through this cooperation, Infobird will provide its full suite of digital contact center solutions to assist Taikang Healthcare Investment Holdings' telemarketing and customer service department, home care service center, and high-quality elderly care community and create an omnichannel intelligent contact solution to comprehensively improve the efficiency and quality of customer service.

Since the 1990s, China's population aging process has accelerated. The Chinese government attaches great importance to supporting its aging population by actively working to identify the challenges of aging, and designing government-led, social participation and universal concern programs. With the improvement of people's living standards and changes in the consumption needs of the elderly, it is expected that the Chinese elderly market will develop rapidly in the future. As such, it is expected that there will be a growing need to ensure the corresponding supporting facilities are in place to provide a modern and high-quality experience for care providers and patients.

#contactcenterworld

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prnewswire.com/news-releases

Date Posted: Friday, April 8, 2022