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CGS Awarded Gold in Americas Region, 2021 Top Ranking Performers Awards / Best Tech Innovation Award Vendor– Live Agent #contactcenterworld The 2021 Top Ranking Performers Awards attracted more than 2,000 entries from over 80 nations. Now in its sixteenth year, the Awards are the ultimate industry recognition for the contact center industry and are exclusively available from ContactCenterWorld.com, the Global Association for Contact Center & Customer Engagement Best Practices, with nearly 210,000 members in 200 countries. "We are thrilled to have won the gold in the Americas for the Top Performers Award," said Steven Petruk, president of Global Outsourcing division, CGS. "We’re especially excited to be recognized for ‘Tech Innovation – Live Agent Support Solution’ given our recent integration of augmented reality to complement our customer support service. As more businesses rely on dispersed workers and consumers look to self-service options, businesses must bring solutions to their customers and employees wherever they reside. For a more immersive connection to guide customers, whether it’s an in-home repair or assisting an on-site field service technician in fixing equipment, Teamwork AR helps reduce the number of dispatches, lessens time spent on site by technicians, improves first-time fix rates, reduces costly downtime and ensures business continuity. Ultimately, this helps decrease company costs and elevate customer experience." Using any device, anywhere, the Teamwork AR™ solution offers next-level support, on-the-job training and remote assistance to field services, operations and manufacturing. Teamwork AR with agent assist enhances the customer experience and increases call efficiency by eliminating miscommunication, reducing the length of calls, and improving wait times and first-call resolution. About ContactCenterWorld #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Wednesday, October 20, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |