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5,000 Complaints on 'Samadhan' Helpline #contactcenterworld A helpline was launched in October, 2022 in collaboration with Smart City for the convenience of citizens. As many as 5,000 citizens registered complaints on this helpline. Three and a half thousand complaints were resolved. The process of redressal of remaining complaints is in progress. Under the guidance of Smart City CEO Dr Abhijit Choudhary, under the integrated command and control center of Smart City, complaints were facilitated through 'Samadhan' helpline number 155304. The helpline was launched by guardian minister Sandipan Bhumre. Helpline for women, elderly persons is playing a valuable role. Citizens responded well to the helpline in just five months. Complaints about garbage vans not coming, street lights off, nuisance of stray dogs, drainage line choked up, property tax and water tax are the highest. The helpline is open from 9 am to 6 pm. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, March 23, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |