#contactcenterworld

London, UK, Aug, 2021 -- Paytia, a secure phone-payments company, announced its partnership with Talkdesk, a global customer experience provider for customer-obsessed companies. Paytia’s Secure Virtual Terminal will now be available in the Talkdesk AppConnect Marketplace, offering businesses of any size a better way to take payments securely during calls. The partnership will further boost customer confidence in the safety of telephone payment systems.

Curtis Nash, CEO of Paytia, said "Winners in the service wars are those companies that not only offer convenience but are trusted. For those that engage with customers by phone, Paytia and Talkdesk gives them the ability to deliver on that."

By leveraging Paytia’s Secure Virtual Terminal with their Talkdesk cloud contact-center solution, businesses can prevent card misuse and give customers confidence in the safety of parting with personal data, by no longer having to read out their card details. Secure Virtual Terminal supports multiple payment types, currencies and all leading payment
gateways, and is a certified solution under the payment-card industry data security standards. (PCI DSS Level 1)

"With the addition of Paytia to Talkdesk AppConnect, businesses have more options for quickly and easily integrating best-in-class payment security technology into their contact center solution to further enhance the experiences they provide their customers and leverage those experiences to create a competitive advantage," said Robert Gavin, vice
president of alliances and technology partners, Talkdesk.

Curtis Nash summarizes the key point:

"Converting a phone conversation with a customer into a sale is the ultimate measure of customer success."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com

Date Posted: Monday, August 23, 2021