ASAPP Launches AutoCompose™ to Automate Contact Center Agent Messages
"Our AI Service AutoCompose provides Agents with personalized guidance and tailored language on how to message with customers, automating 70% of their digital conversations. The service identifies a customer’s problem in real-time as it evolves and provides Customer Service Agents a choice of the right responses to drive the best outcomes on chat, text, or messaging," said Priya Vijayarajendran, ASAPP Chief Technology Officer. "Rigid legacy canned response libraries have little applicability to most conversations and force Agents to spend time searching. With artificial intelligence, AutoCompose continues to learn over time to deliver the best outcomes for your business."
"Automation enables enterprises to adapt to unforeseen circumstances, including new business opportunities. Tech execs who embrace future fit adaptive capabilities are headed in the right direction. However, for resilience, tech execs must use automation to remake themselves and their markets on the fly. Tech execs who excel at automation and have a priority of disruption will adjust to create new products or services to gain increased customers or customer satisfaction," according to a Forrester report.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, June 14, 2022
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