NICE Launches Proactive Fraudster Exposure Solution
Hoboken, N.J. -- NICE (Nasdaq: NICE) unveiled a new Proactive Fraudster Exposure capability in its NICE Real-Time Authentication (RTA) solution that empowers contact centers to expand and augment their defense against fraud. Based on machine learning technology, the new capability allows contact centers to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud. This feature allows contact centers to take proactive steps in protecting their consumers by stopping fraud in its tracks immediately upon deployment.
Miki Migdal, President of NICE Enterprise Product Group said: "This new capability demonstrates once again that our RTA offering remains at the cutting edge of innovative technology. It also reinforces our commitment to helping customers protect their consumers against identify theft together with the tools they need to provide excellent customer experiences. This capability, like many other unique features in our RTA offering, demonstrates NICE’s domain expertise in delivering voice biometrics applications that innovatively meet the specific needs of contact centers."
Date Posted: Thursday, August 30, 2018
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