Vonage Expands Collaboration with Microsoft and Launches Integration with Microsoft Dynamics 365
Holmdel, NJ, USA, Aug 18, 2020 - Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365.
Vonage Contact Center for Microsoft Dynamics 365 enables businesses working within the Microsoft ecosystem to leverage personalised customer engagement capabilities with a cloud-based contact centre solution, empowering agents to increase productivity, access customer insights and deliver an enhanced customer experience.
"As we continue to grow and build upon the success of our integration portfolio, the expansion of these strategic partnerships enables Vonage to provide differentiated solutions and services that allow businesses to transform how they communicate and operate from the office or anywhere across the globe," said Jay Patel, Chief Product Officer for Vonage.
"Expanding our global partnership with Microsoft to deliver the powerful combination of Vonage Contact Center and Dynamics 365 not only increases the value of our customers’ technology investment, but delivers the tools agents need to deepen customer relationships through data, digital workflows, and an easy-to-use, unified interface."
"Microsoft is happy to have Vonage as a part of the Microsoft Business Applications ecosystem, offering its Contact Centre Platform to Microsoft Dynamics 365 customers and partners," said Steven Guggenheimer, Corporate Vice President at Microsoft. "By integrating its solution with Microsoft Dynamics 365, Vonage offers an integrated Contact Centre experience that is built for the Microsoft Dynamics 365 environment."
"The new integration with Microsoft Dynamics 365 extends the power of the Vonage family of business applications to companies that have chosen Microsoft’s CRM solution to power their customer support and sales operations," said Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics. "For the past two years, Vonage has worked to tightly integrate its Vonage Contact Center with its unified communications solution, Vonage Business Communications, offering the integrated suite of enterprise communications solutions that businesses need more than ever in these challenging times."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Thursday, August 20, 2020
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