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Lifesize CxConcierge Delivers Live Customer Service #contactcenterworld "Lifesize is empowering leading organizations in healthcare, hospitality, retail, technology, and transportation sectors to deliver innovative customer experiences at lower cost," said Trent Waterhouse, CEO of Lifesize. "Rather than deflecting customers to automated systems, we’re enabling skilled human agents to promptly serve best with transparency, authenticity, and genuine care that improves customer loyalty and retention in today’s service economy." CxConcierge is a combination of Lifesize’s video conferencing and cloud contact center technologies into one seamless solution. Integrating open-platform video communications with open-architecture omnichannel contact center software helps make customer service practical and profitable. When an agent can see what the customer sees, they can resolve customer issues faster. Additionally, video connections over the internet are less expensive than traditional voice calls. Customer service interactions, at their core, are really human interactions that should be empathetic and efficient in solving issues and addressing customers’ needs. Creating memorable experiences, building customer loyalty, and triggering customer advocacy, starts by reimagining how each engagement and interaction creates value. A good customer experience can increase customer satisfaction, loyalty, and brand reputation, leading to repeat business and positive word-of-mouth recommendations, ultimately contributing to higher revenue. "71% of consumers prefer to deal with a person rather than a chatbot or other automated self-service method," Waterhouse continued. "Video remains the most efficient way for people to remotely communicate, brainstorm, and solve problems together." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, March 9, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |