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transcosmos Adds Insight BI, a Dashboard to Further Drive its TCI-DX Services #contactcenterworld TOKYO, Japan, Feb 8, 2023 - transcosmos inc. hereby announces that the company has added the Insight BI feature to the TCI-DX services to further accelerate clients' digital transformation. Insight BI is a transcosmos proprietary dashboard that helps optimize customer experience (CX). The new feature enables clients to execute initiatives toward achieving end-to-end CX optimization by integrating and visualizing all customer data across the entire customer journey. Service delivery framework (for illustration purposes only) 1. Insight BI service overview & purpose TCI-DX Services Overview 2. Client case study After removing customer personal information, transcosmos integrates both quantitative (number of inquiries, page views, etc.) and qualitative data (VoC, etc.) generated from interactions via call, chat, social media platforms and FAQ pages into Insight BI. With Insight BI, transcosmos not only creates a report automatically which results in a 70% reduction in man-hours but also carries out initiatives that go across all channels and make a better customer inquiry flow. Ultimately, transcosmos serves JCCU in optimizing call volumes and powerfully accelerating initiatives toward delivering the ideal CX. 3. Client comment 4. Future plans Building on its unrivaled strength in offering services that stretch across the contact center area to digital marketing, transcosmos will further drive TCI-DX services, thereby helping clients expand sales and optimize costs. #contactcenterworld Posted by Veronica Silva Cusi, the news correspondent Date Posted: Sunday, February 12, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |