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Pega to Integrate New Generative AI Technology to Improve Customer Engagement #contactcenterworld Cambridge, MA, USA, Mar, 2023 - Pegasystems Inc. (NASDAQ: PEGA), a low-code platform provider empowering enterprises to Build for Change(R), announced plans to extend its use of AI in its platform with a set of new generative AI capabilities across Pega Infinity™. Powered by generative AI models like those behind OpenAI's ChatGPT, Pega is designing these features to enable users to use generative AI with enterprise governance to complete tasks using simple natural language prompts – from "generate a report" to "refine this offer copy" to "build an application." This will help turbocharge user productivity with new levels of speed, intelligence, and ease of use.
Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, March 7, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |