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With Declining Cases, Delhi's COVID Helpline Receives Fewer Calls for Beds #contactcenterworld On Monday, Delhi recorded 1,550 fresh COVID-19 cases, the lowest since March 27, and 207 more fatalities. The positivity rate in the national capital stands at 2.52 per cent. On April 22, the city had recorded its highest positivity rate of 36.2 per cent. The Delhi government had launched the dedicated COVID helpline number 1031 to provide information to residents about the availability of beds in hospitals, oxygen cylinders and medicines, etc. According to data, the helpline received a total of 1,615 calls on May 1 and as many as 405 callers sought information about the availability of beds in hospitals. On May 23, the helpline handled a total of 1,185 calls, including 125 seeking information about bed availability, it stated. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 27, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |