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Update on DBS Customer Contact Centre Services – 15 to 20 August #contactcenterworld Customers contacting the Disclosure and Barring Service (DBS) between Monday 15 to Saturday 20 August by telephone, email or webchat may face some disruption and delays. This is due to industrial action by staff working for Hinduja Global Solutions (HGS). HGS is contracted to provide DBS customer contact centre services as well as a certain number of DBS administrative functions. During the industrial action, HGS is putting additional resources in place to try and minimise the inconvenience to customers as much as possible. The industrial action is not expected to have any significant impact on turnaround times for DBS checks or barring decisions. Our core services will not be affected and employers and customers should continue to access them as normal. During the industrial action, the times of the customer contact centre will be reduced to: Monday 15 August to Friday 19 August – 9am to 5pm Webchat services will still be available to customers in normal operating hours (Monday to Friday, from 10am to 4pm). Webchat becomes available to customers when they access online services such as applying for a DBS check, making a barring referral or signing in to the Update Service. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, August 15, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |