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Over 1 Billion Queries for Last 3 Months

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Baku, Azerbaijan, April 2022 - Providing a customer service system in Azerbaijan, "Azercell Telecom" LLC is constantly working on increasing the level of customer satisfaction. The new mission of the company "Easing Connectivity, Empowering Lives" focuses on making life easier for subscribers by providing solutions. The company serves its subscribers through various service channels to ensure timely and effective responses to inquiries and careful consideration of all suggestions and comments made by customers.

Responding quickly to the growing needs of modern customers, Azercell devotes particular attention to expanding the range of services provided through digital channels. Over the last 3 months, the company received more than 250 000 inquiries through online channels and about 38 000 of them were addressed through social networks. Currently, Azercell provides customer services via Facebook, Instagram, Twitter, LinkedIn, and YouTube.

"Azercell Telecom" LLC also released the statistics of incoming calls to the Call Center for the first quarter of the current year. Thus, over the past 3 months, Azercell's Call Center received about 1 billion calls, ensuring a response rate of 98%. 28 000 of these calls were directed to the Azercell Premium support line, while about 34 000 calls were to the Call Center for Corporate Customers. The customer satisfaction level of the Call Center was 93%.

The average response time was 2-2.5 minutes. The inquiries received through different channels were mainly related to internet packages, number-related transactions, information on tariffs and campaigns, and balance and payment issues.

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Posted by Veronica Silva Cusi, the news correspondent
Source: https://news.az

Date Posted: Wednesday, April 27, 2022



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