Stella Connect and Qualtrics Ink Strategic Partnership
New York, NY, USA, May 12, 2020 -- Stella Connect, a VC-backed provider of SaaS contact center Quality Assurance and Performance Management solutions, announced that it has entered into a strategic relationship with Qualtrics, creator of the experience management category. With this collaboration, the two companies will provide a seamless workflow for driving agent engagement and performance to help enhance the customer experience.
In the partnership, Stella Connect adds its solutions for driving contact center team performance to the Qualtrics platform for gathering Voice of Customer feedback. Companies using Qualtrics to gather VoC feedback can now seamlessly integrate the data into Stella's solutions, making it possible to drive agent engagement, real-time coaching and ultimately better customer experiences with the contact center.
"We are excited to partner and collaborate with Qualtrics given our shared passion for both the agent and customer experience," said Jordy Leiser, Co-Founder and CEO of Stella Connect. "Qualtrics' clients around the world will now be able to take advantage of this new seamless connection that pulls customer feedback directly into Stella Connect, enabling real-time agent coaching, engagement and performance improvement for contact centers."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Wednesday, May 13, 2020
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