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FCR Broadens International Footprint in the Philippines and Mexico #contactcenterworld The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact center solutions, FCR provides remote support solutions using a wide network of Work from Home agents in Idaho, Wyoming, Michigan, North Carolina, Tennessee, and New Mexico. The company previously expanded its services internationally in 2017 and again in 2018, with entrances into Mexico and Poland. "We have always recognized the need to be a global company with a wide reach," said Matthew Achak, President and co-founder of FCR. "As the world becomes more interconnected, many of our clients are already operating on a global scale and now we can offer solutions that will address all of their customers." He added, "We are excited to enhance our capabilities in new countries like the Philippines and further expand our operations in Mexico. The future of FCR will be to continue to expand in small to mid-size US towns and cities as we continue to grow domestically. We’re taking our successful business model and company culture that has worked for us here in the US and exporting it around the globe so we can offer even more options to our clients." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, September 27, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |