#contactcenterworld

Raleigh-Durham, NC, USA, April 7, 2021 -- Avaya (NYSE: AVYA), a global provider in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM CCaaS contact center solution into forty countries, providing organizations globally with digital capabilities that better connect customers and employees across any touchpoint, modality, device, and channel. Avaya OneCloud CCaaS is a key part of the AI-powered Avaya OneCloud experience platform that includes workstream collaboration, unified communications and communications platform as a service solutions with OneCloud UCaaS and OneCloud CPaaS.

"With OneCloud CCaaS, Avaya is combining expanded digital capabilities with a full-range of deployment options across public, private and hybrid cloud, to enhance the total experience for customer and employee engagement," said Mary Wardley, Vice President, CRM Applications, IDC. "Their use of AI, orchestration, bots, the integration between voice and digital – all make for a compelling solution designed to be flexible and agile. And Avaya’s extensive ecosystem of technology partners and developers brings additional, proven capabilities that are continually integrated into the Avaya OneCloud CCaaS solution, delivering further value to customers. "

"Avaya understands that today’s ‘everything customer’ wants to consume services the way they do things, and an on-demand, Work from Anywhere workforce needs in-the-moment collaboration to provide customers with what they want, when they want it, and how they want it," said Anthony Bartolo, Executive Vice President and Chief Product Officer, Avaya. "Success depends on having an ‘always-on’ business that can deliver personalized, cloud-based experiences quickly and easily. Avaya OneCloud CCaaS enables our customers to realize the power of a cloud application ecosystem that’s multiplied by CPaaS and workstream collaboration. It powers an organization-wide customer engagement advantage that will be essential to remain competitive. And just as important, it is focused, flexible, comprehensive and fast."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, April 8, 2021