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Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches #contactcenterworld AXA and Virgin Media will leverage Intradiem’s AI-powered Intelligent Automation solutions to boost productivity and improve agent engagement within their contact centre operations. Intradiem also announced new senior leadership posts to support its expanding business in Europe. Mat Cornish joins the company as Vice President of Sales. He is responsible for expanding the company’s footprint and growth in the EMEA market. Cornish comes to Intradiem after 16 years with Avaya, where he led the Sales Specialist team in Europe, overseeing sales strategy, managing Cloud go-to-market, and driving sales of Avaya’s OneCloud suite of Contact Centre, Unified Communications, and CPaaS solutions. Haresh Gangwani, Intradiem’s EVP of Global Alliances, will also relocate to the UK in early 2022 to help drive the company’s international expansion. Matt Rumins has been promoted to Head of EMEA Account and Success Management. Cornish and his team will continue to work closely with pan-European customers to help them maximize their results. David Marshall will continue to lead the company’s UK market expansion efforts. Additionally, Intradiem announced the company’s first Research & Development hires in the UK as it continues to increase its investment in its global technology and engineering resources. "Contact centre leaders are increasingly turning to automation to improve performance and help their agents feel more engaged in the process of serving customers," said Kyle Antcliff, Intradiem’s Chief Revenue Officer. "The significant and rapid results our UK customers are realizing with Intradiem are indicative of why contact centres view Intelligent Automation as foundational to their operations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, January 13, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |