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Hong Kong, Jan, 2021 -- maaiiconnect, a customer engagement platform, now allows businesses to have conversations with customers over WhatsApp and WeChat directly from its dashboard. The integration of WhatsApp Business and WeChat Official Accounts represents an upgrade in maaiiconnect's omnichannel messaging capabilities, enabling users to tap into WhatsApp's global reach and WeChat's Chinese social media. Along with integration to Facebook Messenger, maaiiconnect now gives businesses the ability to respond and engage with customers over the messaging platforms quickly and easily through a single, unified interface.

People increasingly expect businesses to communicate with them the same way they communicate personally with each other – instantaneously over a diverse range of preferred channels and devices. But as businesses try to match their customers' service expectations, they are struggling to provide a seamless customer experience across the multiple communications channels that they must now juggle. Keeping track of customer interaction records has become a major challenge and valuable customer data have become fragmented across channels, systems, and departments.

"People are more connected than ever. Propelled by the Internet of Things, businesses are being challenged to offer hyper-personalised, seamless customer service journey, which has evolved to an average of 140 touchpoints.[i] With WhatsApp and WeChat integration, maaiiconnect brings together all the winning touchpoints needed to drive business growth," said Peter Chan, Founder & CEO, maaiiconnect.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, January 11, 2021