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Invictus BPO Finalist


July 19, 2021 -- We are pleased to announce that Invictus BPO has made it to the list of finalists for the 2021 Contact Center World in the following category: Best Outsourcing Provider.

Contact Center World is The Global Association for Contact Center & Customer Engagement Best Practices. Established in 1999 contact center world has over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. Contact Center World hosts event and training resources for customer management professionals, sponsors the annual awards program to honor companies, contact centers, and individuals that have demonstrated outstanding leadership, vision, and innovation in the customer service industry.

Candidates compete for awards from among 7 different categories. A judging panel consisting of more than 55 industry thought leaders reviews each entry and ranks them according to pre-defined criteria, narrowing the field to a list of finalists. The panel then selects the winners based on the value of their contributions to the industry.

"Settling on a list of finalists was not an easy task," said Rai Wadhwani, Contact Center World President, "We poured over hundreds of very worthy applications and evaluated them against the category standards. We congratulate Invictus BPO on making the cut."

Winning individuals and companies will be announced at the Contact Center World Award webinar on December 2021, at a celebration held in conjunction with the annual Contact Center World Live webinar. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center.

"Contact Center World Awards is a most highly-regarded recognition platforms for customer service centers of all sizes," said Juan Fontanes, CEO, Invictus BPO. "To be listed as a finalist in one of the categories is quite an achievement. We are both humble and proud at the same time to receive such favorable consideration from the judges."

Category for which Invictus Limited Solutions was selected:

Best Outsourcing Partnership – Contact Center World provides this award to the outsourcing partner that has most successfully leveraged their client relationships to improve the customer experience.



Date Posted: Friday, July 23, 2021

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