#contactcenterworld

Naperville, IL, USA, July 14, 2022 -- Provana, a provider of a unified platform for compliance and performance management, and CollaborationRoom.AI, an agent engagement, productivity, and compliance solution for hybrid workforce, announced a partnership that creates a holistic agent effectiveness management solution available to contact center leaders.

CollaborationRoom.AI has built an engagement platform that recreates the same employee experience whether working from home or from the office. The solution uses an entirely browser-based deployment to replicate an office working environment. 

"We are excited to be working with such a notable innovator in the contact center space," said Sean Clark, SVP Products at Provana. "We strive for the most contextualized and customizable interaction analytics to our customers. CollaborationRoom.AI extends the depth of our ability to provide context for actionable insights."

"Provana brings a unique combination of technology and analysts to contact centers in consumer finance, insurance, and other industries," said Sameer Maini, Chief Executive Officer at CollaborationRoom.AI. "We are pleased to bring our technology to market with one of the most robust and growing players in the industry."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://newsdirect.com

Date Posted: Friday, July 15, 2022