#contactcenterworld

Phnom Penh, Cambodia, Dec 5, 2022 -- Cambodia’s customer engagement and communication intelligence sector is set to take a leap forward, thanks to collaboration between the emerging full-stack customer engagement platform, Exotel, and the country’s internet service provider Ezecom is part of the Royal Group conglomerate.

The collaboration, which is expected to boost operational efficiency and customer retention for local businesses, propel companies to move their customer communications to a private cloud located within the Kingdom of Cambodia. The company’s communication solution uses artificial intelligence and application program interfaces (APIs) to maximize efficiencies. The solution is currently in use by small, medium and large-sized business across the world. Ezecom CEO, Ms. Yuni Lee Heathcote said "Excellence in customer service experiences is an integral part of business value proposition for competitiveness. This span across diverse industries such as from financial to e-commerce, hospitality and even governments too." "The AI powered customer cloud platform enable business leaders to do predictive CX modelling than reactive. This will tremendously improve customer experience and business growth but also the employees’ retention as digital capacity builds up."

This is the growing trend across regions and worldwide where the early adopters command stronger business values and customers goodwill. "At Ezecom, we always think ahead for customers and ensure our digital platform helps their business to thrive forward."

"Ezecom will be our cloud partner who will be taking Cloud ECC/AI solution for Cambodia market, with this partnership we intend to target the larger/wider masses of customers and make customer engagement affordable and easy for Mid-market and enterprises." said by Mr. Binzad Aliar, VP of Global Sales, Exotel’s business who handles new and emerging markets in the Middle East, APAC, and European markets. According to Exotel, the company’s communication systems are ideal for numerous applications from supporting a call center with 5 agents to connecting tens of thousands of agents in contact centers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.khmertimeskh.com

Date Posted: Tuesday, December 6, 2022